Smart triage. Human care.

Triagely is an AI-assisted clinical intake and workflow platform designed for busy primary and urgent care clinics.

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  • A tablet screen showing a medical chatbot conversation for triage, with options to describe symptoms and upload photos, placed on a dark surface in a medical or office setting.
  • Tablet screen displaying a healthcare patient management system with a list of patients, their details, symptoms, statuses, and actions.
  • Digital medical record on a tablet screen showing patient consultation details, including summary of symptoms, patient information, and medical notes in a healthcare setting.

The challenge

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Same day Appointments limited

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Phone wait times can be long

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Triage is vital but time consuming for clinicians

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Histories can be inconsistent

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Decision making needs to be fast and safe

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Clinician burnout

Manual triage consumes valuable clinical time and creates variability in prioritisation. There’s a better way.

Five healthcare professionals working together in a modern, plant-decorated office with a computer screen displaying data. Two women are seated at the desk, one pointing at the monitor, and three others stand behind them, including a man in a white lab coat.

Meet Triagely

Triagely uses a clinician-designed history taking AI powered algorithm to create structured patient histories in real timefor faster, safer decision making and triaging .

It doesn’t replace clinicians

It empowers them

People waiting in line and sitting in the reception area of Naenae Medical Centre. Reception staff at desks, elderly man with a cane, and others reading or talking in a well-lit, modern space.
Doctor consulting with a patient in a medical office, looking at a tablet displaying a medical record or prescription.

Key Features

Clinician-designed and AI-driven symptom assessment algorithm

Structured intake and intelligent symptom analysis designed specifically for primary and urgent care.

Structured Clinical Summaries with urgency indicators

Concise, clinically relevant outputs that reduce documentation burden while enabling faster triage.

Seamless System Integration (coming soon)

Works alongside your existing practice management and clinical systems (MEDTech Evo Alex Apps).

Automated Triage Prioritisation

Clear urgency scoring and appointment recommendations to optimise limited same-day capacity.

Built for Safety & Accuracy

Designed to support clinical governance and maintain high standards of patient safety.

Operational Visibility

Insights into triage volumes, urgency patterns, and demand trends.

Waiting area of Naenae Medical Centre with people seated, staff at reception, and plants.

Benefits for your practice

Save Valuable Clinical Time

Reduce manual triage workload for nurses and doctors so they can focus on patient care.

Improve Same-Day Capacity Management

Prioritise the right patients at the right time without guesswork.

Reduce Wait Times

Faster triage means faster appointments and improved patient flow.

Enhance Patient Experience

Clear communication and quicker decision-making increase patient confidence and satisfaction.

Support Clinical Decision-Making

Data-driven insights that complement professional judgement.

Reduce Staff Burnout

Less administrative burden. More meaningful clinical work.

The story behind Triagely

Our Team

A man with glasses and short black hair smiling with his arms crossed, wearing a dark blue T-shirt with the Trigely logo on it.

Dr Roland Ng

Co-founder, CEO

Dr Roland Ng is the founder of Triagely and a practicing clinician with a strong interest in clinical workflow design and patient safety.

  • Triagely was created in response to a growing challenge in primary care: rising patient demand, limited same-day capacity, and increasing administrative burden on frontline teams. Roland saw firsthand how valuable clinical time was being consumed by unstructured histories and manual triage processes — often under significant pressure.

    Triagely was built to support, not replace, clinical judgement. By combining structured medical logic with carefully governed AI language interpretation, the platform helps practices prioritise patients safely and efficiently before clinical review.

    Roland’s mission is simple: to use technology responsibly to strengthen primary care — reducing unnecessary workload, improving patient flow, and preserving the central role of clinicians in decision-making.

A man with light brown hair and a beard, wearing a navy blue T-shirt with the Trigely logo, standing in an office with white desks, black chairs, and large green plants.

Dr Michael Haymes

Co-founder, COO

Dr Michael Haymes is the co‑founder and COO of Triagely. With nearly 30 years of clinical experience in primary care.

  • Dr Michael Haymes is the co‑founder and COO of Triagely, an advanced triage tool built by clinicians for clinicians to support busy general practice and urgent care clinics across New Zealand and Australia. With nearly 30 years of clinical experience in primary care across both rural and urban settings, he brings deep frontline insight into the realities of modern general practice. As co‑owner of a busy urban medical centre in Wellington serving 12,500 patients, and with his own full general practice, Michael understands first‑hand the clinical and financial resource constraints facing primary care.

    A fellow of the Royal New Zealand College of General Practitioners and a graduate of Otago Medical School, Michael combines clinical credibility with a strong drive for practical innovation. He is a constant advocate for rethinking how primary care works, collaborating with colleagues to solve problems that impact care quality, clinician workload, and practice sustainability. His experience working with high‑needs populations and patients with complex care requirements strongly informs Triagely’s design, ensuring it supports safe, efficient, and sustainable care delivery for primary care teams across Aotearoa New Zealand and beyond.

A young man with glasses and short black hair, smiling with arms crossed, wearing a navy T-shirt with the Trigly logo, standing against a plain gray background.

Aidan Kang

Co-founder, CTO

Aidan leads the design and development of our AI systems, building the technology that powers its medical history–taking platform.

  • As CTO, Aidan leads the design and development of the company’s AI systems, building the technology that powers its medical history–taking platform.

    With a background spanning finance, entrepreneurship, and AI systems development, he began his career in data analytics and automation at BNP Paribas before transitioning into building AI-driven products and workflows.

    Over time, he developed expertise in applying large language models to real-world operational problems, from executive job-matching systems to media generation pipelines and knowledge-graph tools that uncover customer pain points from social data. His interest in healthcare technology grew from both personal experience navigating medical care and a desire to reduce the strain on clinicians while ensuring patients feel heard and supported.

    After meeting co-founder Roland and learning about the growing burden on general practitioners—particularly in complex frontline care environments such as New Zealand—he recognized that conversational AI could fundamentally improve how patient histories are gathered. He went on to architect and build the company’s system from the ground up, leading research and development on using large language models to collect accurate, structured clinical histories and help doctors focus more of their time on care rather than documentation.