Your Questions, Answered

  • Triagely is an AI-assisted clinical intake, workflow support, and patient engagement platform designed to help healthcare teams streamline symptom collection, triage support, communication, and clinical summarisation.

    The platform combines:

    • AI-assisted clinical intake

    • Workflow support tools

    • Patient engagement interfaces

    • Operational support for healthcare teams

    Triagely is intended to support clinicians and improve workflow efficiency while keeping healthcare professionals at the centre of all medical decision-making.

  • No.

    Triagely is not intended to replace doctors, nurses, or clinical judgement.

    The platform is designed to assist with information gathering, symptom structuring, and workflow support. Final clinical interpretation and medical decision-making remain with qualified healthcare professionals.

  • Triagely is currently designed primarily for:

    • General practice clinics

    • General practitioners (GPs)

    • Practice nurses

    • Primary care clinical teams

    • Emergency and urgent care environments

    • Primary Health Organisations (PHOs)

    • Patients interacting with participating healthcare providers

    The platform aims to support operational workflows around symptom intake, triage support, patient communication, and clinical summarisation.

  • Yes.

    Triagely is currently being iteratively refined through use within real-world New Zealand primary care environments, including Naenae Medical Centre.

Patient Privacy & Security

  • Triagely is intentionally designed around a data minimisation approach.

    At present, the platform does not intentionally request direct personal identifiers such as patient names, addresses, or NHI numbers within the chat workflow.

    Patient interactions are instead assigned anonymous session identifiers.

  • As with any free-text interaction system, users may occasionally voluntarily enter identifying information.

    Triagely therefore approaches privacy from a risk-minimisation perspective by:

    • Avoiding intentional collection of direct identifiers

    • Separating conversations from patient records

    • Using anonymous session identifiers

    • Minimising unnecessary exposure of identifiable information

  • No.

    Triagely currently uses enterprise API-based AI services where submitted data is not used for model training.

  • Triagely is currently hosted using Google Cloud / Firebase infrastructure.

  • Administrative access is restricted to authorised personnel only.

    Current access controls include:

    • Password-protected admin access

    • Clinic-level segregation of dashboard views

    • Limited backend access restricted to the founding technical team

AI & Clinical Safety

  • No.

    Triagely is designed as a workflow support tool rather than an autonomous diagnostic system.

    The platform may assist with:

    • Symptom intake

    • Structured questioning

    • Triage support

    • Clinical summarisation

    However, all clinical prioritisation, assessment, and medical decision-making remain under clinician oversight.

  • Yes.

    Like all AI-assisted systems, errors and limitations can occur.

    For this reason, Triagely is designed to support — not replace — clinician review and decision-making.

  • Triagely is developed around several core safety principles:

    • Clinician oversight remains central

    • AI supports workflow rather than autonomous care

    • Conservative prompting approaches are used

    • Real-world clinical feedback continuously informs platform refinement

    Current operational workflows include:

    • Nurses reviewing submitted patient histories

    • AI-generated summaries highlighting potential red flags

    • Follow-up confirmation phone calls where appropriate

    • Escalation to a doctor whenever uncertainty or clinical concern exists

  • No.

    Triagely is not intended for medical emergencies.

    Patients experiencing severe symptoms or urgent medical concerns should contact emergency services or seek immediate medical attention.

Integration & Technology

  • Triagely is currently operating independently from PMS systems while workflows and governance processes continue to mature.

    At present:

    • Clinical summaries are reviewed and manually copied into PMS systems by clinic staff

    • Appointment routing and follow-up workflows remain clinician and admin-led

    • No direct PMS integration currently exists

    Future integration pathways are being evaluated carefully alongside security, privacy, and operational considerations.

  • Triagely currently uses enterprise API-based large language model services from OpenAI to support conversational processing and clinical summarisation.

Governance & Development

  • Triagely is being developed collaboratively by clinicians and technical developers with a focus on practical primary care workflows, patient communication, and responsible AI-assisted healthcare support.

  • The platform is being refined iteratively through:

    • Real-world operational use

    • Clinician feedback

    • Workflow observation

    • Ongoing technical development

    • Progressive strengthening of governance and security processes

    Current operational experience has demonstrated:

    • Reduced phone call and administrative burden in some workflows

    • Patient histories available before clinician review

    • Reduced history-taking time during consultations

    • Typical patient interaction times of approximately 1–9 minutes, with an average of 3–5 minutes

    Patients currently interact with Triagely through a conversational chat interface.

    Recent patient feedback ratings have also been encouraging, with the majority of users reporting positive experiences using the platform.

  • Recent user feedback has generally been positive.

    Based on recent patient ratings:

    • Most users rated their experience 4 or 5 stars

    • A smaller number of users reported neutral or lower ratings

    • Feedback continues to inform ongoing refinement of workflows, usability, and patient experience

    Triagely continues to evolve iteratively through real-world patient and clinician feedback.

  • Yes.

    Triagely currently supports Mandarin/Chinese conversational interactions and has been designed with multilingual expansion in mind.

    The platform’s conversational architecture allows additional language support to be incorporated progressively over time to improve accessibility and patient engagement across diverse communities.

    All clinical workflows remain under healthcare professional oversight.